Frequently asked questions

Do I need a patch test?

For colour correction and creative vivids, yes — at least 48 hours before your appointment. Balayage and root melts on virgin hair usually don't need one; we'll confirm at consultation.

How long does a vivid colour last?

Four to six weeks before a noticeable fade, depending on wash frequency and water temperature. A cool rinse and a colour-safe shampoo both slow it down.

Can I book straight into a full service?

For anything involving lightener on hair we haven't seen before, no — a free consultation comes first. Returning clients can usually book straight in.

What's your cancellation policy?

Cancel or reschedule up to 48 hours ahead with no charge; inside 48 hours, any deposit paid is forfeited.

Can I request a specific colourist?

Yes, note your preference when booking — Freya leads correction and vivid work, Connor leads most fashion-colour appointments.

How do I redeem a gift card?

Enter the code at checkout against any service on the price list; it covers part or all of the cost.

What are your opening hours?

Monday: Closed. Tuesday: 10:00–19:00. Wednesday: 10:00–19:00. Thursday: 10:00–20:00. Friday: 10:00–20:00. Saturday: 09:00–17:00. Sunday: Closed